Our support teams assist us in our conveyancing, probate, matrimonial/children/domestic, litigation, and court support work to enable our principal fee earners to concentrate their efforts on your case and to minimize your costs.

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A solicitor’s world is ever changing and your individual needs are unique. A total knowledge of the law and its effect on clients’ affairs is essential in both personal and business fields. In conformity with changes in the law and the legal profession at large, we ensure we remain able to help and advise in all areas of the law.

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Our contacts with other professions mean we remain uniquely placed to be able to give you a rounded and complete service. One of our principal strengths here at Ranson Houghton is that we are independent and serve no one except you. We will always offer an unbiased view; it is part of our job to analyse problems and to find the most efficient solutions for you.

Ranson Houghton is a Limited Liability Partnership No OC373379
Details of the partners are available for inspection at:
1 Bridge Street, Andover, SP10 1BE

We are regulated by:

the Solicitors Regulation Authority

The SRA regulates solicitors, other authorised professionals and the firms they work in throughout England and Wales.

Law Society Conveyancing Quality Scheme – CQS, the recognised quality mark for legal experts in buying or selling property, trusted by some of the UK’s biggest lenders.

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All Law Society Conveyancing Quality Scheme firms go through rigorous examination and testing to demonstrate that they have a high level of knowledge, skills, experience and practice.

Accredited specialists are highly competent, recognised by the public, members, the judiciary and the Legal Aid Agency. It demonstrates the outstanding level of skills and expertise of the members who achieve accreditation.

The Resolution’s Specialist Accreditation Scheme recognises members who demonstrate excellence in the practice of family law and in their specific areas of expertise. 

Business Terms & Conditions

Standard terms and conditions of business are one of the most important aspects to consider when starting a new business, however it is often the case that new businesses do not consider them in depth until a dispute arises.

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Standard terms and conditions of business, if used correctly, are incorporated into the transaction and form part of the contract between the parties and it is therefore important that they accurately reflect the company’s procedures and policies to protect the company as far as possible from disputes and claims.

The terms and conditions of business should be specific to each company and can benefit the company by:

• Providing the structure of how the transactions will be dealt on a standard basis

• Providing certainty to the transactions and creating a point of reference for any disputes

• Setting out the requirements which both the company and customer are required to adhere to

• Enabling the company to limit (so far as the law allows) their liability in the transaction

Of course, there are legal limitations as to what can be achieved with standard terms and conditions and you should always have your terms and conditions of business regularly reviewed by an expert to ensure that they are enforceable and take account of any legislative changes.

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Ranson Houghton Solicitors can help new companies with their terms and conditions of business and also offer a review service to companies who would like their terms and conditions updated.

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Would you like a quote? Contact us here.

Privacy Statement

General

Ranson Houghton takes data privacy seriously.

This statement explains how we may collect and process information about:

• visitors to our website

• clients who use our services

• current employees

Submitting your contact details

On various occasions, including through forms on our website, we invite or request you to submit your contact details and other information about yourself or your organisation, or to send us emails which will, of course, also identify you.

How we use this information

In each case, the purpose for which you are invited to give us information is clear. We will not use your information for purposes that are not clear when you provide your details, and will not disclose it outside Ranson Houghton, except to service providers acting on our behalf or in other very limited circumstances, for example, with your agreement or where we are legally obliged to do so.

If you do not want to receive information from us

If we propose to use your details to send you information from Ranson Houghton about events or legal developments which we believe may be of interest to you (other than information that you have specifically requested), we give you an opportunity to tell us that you do not wish to receive such information by ticking a box; alternatively, you can let us know your preferences by sending an email to rh@rhsolicitors.co.uk, or by contacting our Data Protection Officer by telephone on 01264 333 505 or by post to 1-5 Bridge Street, Andover, Hampshire SP10 1BE

Transfer of information abroad

Ranson Houghton does some international work; if the matter that you instruct us on requires data to be sent abroad, you should be aware that it may be accessed from countries whose laws provide various levels of protection for personal data which are not always equivalent to the level of protection provided in the United Kingdom.

Security

We have robust information security management systems in place to protect your personal information.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We do not seek to identify individual visitors unless they volunteer their contact details through one of the forms on the site. In some circumstances our records will identify organisations visiting our site and we may use that information in managing our relationship with those organisations, for example, in considering how to develop the services that we offer them.

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website however.

By using our website you agree that we can place these types of cookies on your device.

When you accessed this website our cookies were sent to your web browser and stored on your computer. If you wish to remove them, you can manage this via the settings on your browser, but note that this may impact your ability to utilise this and other web sites. The way to clear cookies varies from one browser to another. You should look in the “help” menu of your web browser for full instructions. For your reference, please click the following links for details on how to manage cookies in each of the major web browsers:

• Internet Explorer ... https://support.microsoft.com/en-gb/kb/278835 

• Firefox ... http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

• Chrome ... http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

• Safari ... http://support.apple.com/kb/PH5042

• Safari for iPad and iPhone ... http://support.apple.com/kb/HT1677

Contacts

If you have any questions about our privacy policies, want to exercise your right to see a copy of the information that we hold about you, or think that information we hold about you may need to be corrected, want to delete all or any part of it or to object to the processing on legitimate grounds, please contact us with enquiry topic “Data privacy” at rh@rhsolicitors.co.uk, or alternatively send a signed letter addressed to the Managing Partner at our Andover office.

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Complaints Procedure

We are fully committed to offering high quality legal advice to our clients. In the event that something were to go wrong or you are left unhappy with the service that you feel you have received, then we want to know about it so that we can fully investigate your concerns and try to put the matter right for you.

We would ask that you inform us as soon as reasonably practicable so that matters can be dealt with as soon as possible.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you wish to make a formal complaint then our full complaints procedure is detailed below.

Alternatively you can outline your complaint to our complaints partner, Natalie Board, in writing either by letter or by email –nboard@rhsolicitors.co.uk 

The Solicitors Regulation Authority (SRA) can help if you are concerned about our behaviour. This could be for situations like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority:  Visit: http://sra.org.uk

When doing so and, in order to assist us with the nature of your complaint, we would ask that you:

• Provide us with your full name and contact details

• Outline to us where you think we have got matters wrong for you

• Outline to us where you think matters should have gone for you

• Your file reference number

In the event that you feel that you require some help in making your complaint, we will do our best to assist you.

How will we deal with your complaint:

• Natalie Board, or if she is unable to deal with the complaint personally another partner in the firm, will acknowledge your complaint within 7 working days of receipt by us and will enclose a copy of this policy for you.

• The complaints partner will open a new file in order to ensure that your complaint is dealt with as a matter in its own right.

• There will then follow a full review of your complaint which would include a review of your original matter file, reviewing any other documents relevant to your matter and an interview with the fee earner who originally dealt with it. We may have to ask you to provide us with further documentation if necessary and if we do, would request that those documents be provided within a set time-frame.

• The fee earner responsible for the matter that gave rise to your complaint will not review the matter in order to ensure impartiality.

• We will seek to respond in full to your complaint within 28 days of the date upon which the complaint was received at our office. When we do so, we will outline our findings in respect to the complaint and, if necessary, provide some proposals to you for putting matters right.

• If after receiving the outcome in relation to your complaint you are still unhappy, you are at liberty to request that the process be reviewed. If the Complaints Partner feels it appropriate to do so, a request can be made to another partner to further review the matter for you.

• After such request for a further review, we would aim to respond to you within 21 days.

• If after a further review you are still unsatisfied with the outcome you can refer your complaint to the Legal Ombudsman for them to review your case. You must make the reference to the Legal Ombudsman within 6 months of our final determination of your complaint and within 6 years of the act or omission complained of or within 3 years from when you should have reasonably known that you had grounds for a complaint.

The Legal Ombudsman can be contacted as follows:

By post: PO Box 6806, Wolverhampton, WV1 9WJ
By telephone: 0300 555 0333
By email: enquiries@legalombudsman.org.uk

Alternative complaints bodies do exist with a view to mediating your complaint but we have chosen not to adopt an Alternative Dispute Resolution (ADR) process and, as such, you would need to refer your matter to the Legal Ombudsman.
Please not there are no charges to be levied for the handling of your complaint and equally the Legal Ombudsman service is free of charge.

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